Each artist within The Leith Collective has thier own quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please take into account that the majority of items are handmade so there may be slight differences to your design and the photographs used in selling materials, we do not consider this a fault. Contact us via info@theleithcollective.com within 14 days to arrange a return and exchange/refund. With clothing - should you order the wrong size, The Leith Collective will exchange the item, if there is one in stock. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same turnaround period as standard orders and are subject to stock.