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SHIPPING INFORMATION
CHARGES
Delivery charges are based on the total weight of your parcel:
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Large letter (up to 250g) - £1.50
Small parcel (up to 1kg) - £3.99
Medium parcel (up to 2kg) - £5.50
Large parcel (up to 4kg) - £9.99
Mix order that ends up larger than 4kg - £15
Any larger furniture needs to be delivered
STANDARD UK DELIVERY
Due to limited access to products due to Covid-19, all items are dispatched via Royal Mail within 1 week (unless otherwise state on the website homepage) and will be posted first class. We obtain proof of postage for all items.
LOST PARCELS
If you consider your item to be 'lost' please contact us within in 30 days. Orders deemed as lost after this time will not be replaced. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and we ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and ourselves from fraudulent claims.
DELAYED DELIVERIES
Delivery delays as a result of third party services are beyond our control and we ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including initial postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.
INCORRECT ADDRESS
No refunds or replacements will be issued for orders on which an incorrect delivery address is provided. If you have entered the incorrect address, then contact us as soon as possible on info@theleithcollective.com, and if the item has not yet been posted, we will amend the address.
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